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Resolving "Product Name Not Set" Notices

Why some transactions appear with "Product Name Not Set" and how to fix missing item labels from payment gateways.

The “Product name not set” appears in Putler when the product name is not retrieved from the data source, primarily a payment gateway such as Stripe. This typically occurs when the product is not defined in Stripe.

Solution 1:

  • Add eCommerce Platform to Putler
  • Integrate your eCommerce platform (e.g. WooCommerce, Shopify) with Putler.
  • By adding your eCommerce platform, Putler can merge data and map product names, resolving the issue of “Product name not set.”

Solution 2:

  • Utilize Description or Meta Fields
  • In some cases, eCommerce platforms may store product names in Stripe’s Description field or meta.
  • If the product name is correctly stored in these fields, a simple modification on our end can merge these fields with the product name field in Putler.