What happens if a data source/account is already connected to another user's email?

Once you add a data source/account to a Putler account, the system doesn't permit the addition of the same data source to any other Putler account.

So for example: You added data source Shopify Store XYZ to a Putler account. You can’t add the same Shopify Store XYZ to any other Putler account.

However, for any reason you wish to connect it to a different email, you must first delete the data source from the previous user email and then proceed to add it to the new one.

Note

If you encounter the issue of your data source being linked to another Putler account, don't worry. Simply contact Putler's support team for assistance.

We'll guide you through the process of disconnecting the data source from the previous account and connecting it to yours.