Leverage data to solve customer issues and respond faster than ever.
Customer Service Analytics by Putler
Find customer information and order history on the go! Speed up your customer service operations and watch your customers return for more.
A compact and efficient CS analytics tool!
Before Putler, our customer service felt like navigating in the dark. With Customer Service Analytics, we now have a spotlight on every customer interaction. It’s not just data; it’s a lifeline for understanding our customers’ needs, quirks, and how we can delight them. It’s become an indispensable part of our support strategy. We recommend it to everyone looking for a compact and efficient CS analytics tool!
An integral part of our support success story!
Putler’s customer service analytics is more than just analytics; it’s like having a dedicated support assistant who understands our customers’ needs and quirks. With its insights, we’ve streamlined our processes, resulting in faster response times and happier customers. It’s become an integral part of our support success story. Putler has truly revolutionized how we handle support requests.
360-Degree Customer View
Providing top-notch customer service starts with understanding your customers. Putler gathers customer service data from various sources like online stores and payment processors to offer insights into customer profiles, purchase history, location, and even their website.
Real-Time Data Updates
Accurate information is key to pinpointed customer service. Putler keeps your customer service team updated with the latest data in real time. This allows for more accurate and informed customer interactions.
Instant and Secure Refunds
Quick refunds make customers happy. Putler empowers your team to process full or partial refunds without needing access to the business owner’s PayPal or Stripe account(s). This helps resolve payment problems faster by offering quick and efficient solutions.
To offer customers personalized advice, you need to understand their behavior. Putler’s customer service analytics show you what’s popular and what’s often bought together. This information can be used to offer tailored sales recommendations and proactive support.
Identifying Top Customers
Knowing who your best customers are and providing them with exceptional service is essential for long-term success. Putler helps identify these valuable customers with its RFM segmentation feature, so you can prioritize their needs and build lasting relationships.
Order and Payment Tracking
Quickly checking the status of customer orders and payments is really a fundamental requirement. Putler streamlines this process, allowing your team to promptly respond to inquiries concerning orders and payments.
The insights are spot on!
Understanding our customers has never been so easy. All thanks to Putler’s CS analytics. The insights are spot on, allowing us to provide personalized support that keeps our customers coming back.
Putler has transformed how we support our customers!
We were drowning in customer data until we found Putler. Now, with its customer service data analytics, we not only have clarity on past interactions but can foresee trends. This predictive ability has made things very easy for us, helping us offer proactive support and enhance our customer relationships significantly. Now, we not only know what our customers liked in the past but can also predict what they might need next. This has transformed how we support our customers!
Providing excellent customer service means recognizing your most valuable customers and tailoring your support to their needs. Putler’s RFM segmentation feature makes it easy for you to –
- Group your customers based on Recency (how recently they made a purchase), Frequency (how often they buy), and Monetary Value (how much they spend)
- Help your team quickly identify high-value customer segments, personalize their support, and build strong, long-lasting relationships
- Take better care of your customers who are about to abandon your business
- Streamline your communication, making your support and communication more efficient
“Putler’s RFM Segmentation is a lifesaver for our customer service. It helps us categorize customers based on their behavior, making it easy to personalize our interactions and ensure exceptional service for each segment.”
Direct Export to Mailchimp
The ability to export customer segments directly to Mailchimp is a time-saving marvel, simplifying and accelerating your email marketing efforts. Putler simplifies this process by allowing you to –
- Easily send targeted emails to specific customer segments
- Engage with your most loyal customers or with those who’ve recently made a purchase
- Makes it swift and stress-free for your team to directly export customer data to Mailchimp
- Ensures your email campaigns are tailored to perfection, with enhanced impact
“Syncing customer data seamlessly with Mailchimp through Putler has transformed our email marketing strategy. The ease of integration and real-time updates ensure our campaigns are highly targeted and yield impressive engagement and conversion rates.”
In-depth Customer Profiles
To stay ahead in your Customer Service game, you need to know who your customers really are. Putler’s customer profiles provide –
- A bird-eye view, gathering data from different sources like online stores and payment processors
- Easy access to vital data – buying history, preferences, location, customers’ websites, and more
- Ability to provide excellent customer service, suggest products they’ll love, and assist with any issues they may have
- Power to answer questions, recommend the perfect item, and solve customer problems on the go
“From purchase history to website visits, Putler’s comprehensive insights enable us to offer personalized support, increasing customer satisfaction and loyalty. Putler’s in-depth customer profiles is a true game-changer for any customer service team.”
Reports On Demand
In the world of eCommerce customer service, having access to the right data at the right time is paramount. With Putler, you’re equipped with –
- Instant access to a suite of on-demand reports that cover every crucial aspect of your customer service operation
- Comprehensive, timely, and relevant reports on customer behavior, refunds, product performance, transaction details, and more
- Information required to stay on top of your customer service operations
- Ability to make swift and informed decisions based on the data at hand
“With Putler, timely insights into sales, customer behavior, and transaction details empower us to make quick and informed decisions, ensuring we stay ahead in providing top-notch support. The on-demand reports have been an invaluable tool that keeps our customer service operations efficient and effective.”
17 Direct Integrations and more
Your Customer Service efforts improve with more data within your accessibility. Putler effortlessly connects with a variety of platforms to make your customer service smoother. It further helps you by –
- Gathering customer data from your WooCommerce, Amazon, Shopify, Etsy, eBay, BigCommerce, Gumroad, and EDD stores
- Analyzing customer payment data from PayPal, Stripe, Braintree, 2Checkout, Authorize.net, SagePay, and Razorpay
- Collaborating seamlessly with Mailchimp and Icegram Express to manage emails better
- Pulling in additional data through the inbound API feature
“Thanks to Putler’s direct integrations and seamless connectivity to multiple platforms, we can save time on manual data entry and focus more on delivering exceptional customer service. It’s the best feature for any customer service team dealing with diverse platforms.”
Aggregation & cleanups
Unify multiple e-commerce platforms, payment gateways, currencies, teams, segments… Putler is the only solution that can handle such complexities – so you can make better decisions.
Sales, products, customers, subscriptions, forecasting, website audience… Instant search, filters, facets, comparisons, drill downs… Get power and convenience both.
Segmentation, RFM, useful metrics
Develop marketing campaigns with holiday season insights and automatic RFM segmentation on customers. Create custom segments. Monitor your business with 153+ pre-bulit metrics.
Beyond marketing and C level
Business owners, executives, marketing, data analysts, fulfillment and even customer support. Putler has reporting as well as operational tools – and supports unlimited teams and team members.
Blazing speed means faster answers
Need to find a transaction? Want to find some stat? Curious about metrics for a product, geography or segment? Putler is built with cutting edge technologies to get you answers quickly.
For every business
Well known analytics products cater only to recurring billing businesses. Most also support limited platforms. Putler works for e-commerce, digital products as well as subscription businesses.