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Issue Refunds

Refunds are undesirable. We all hate it.

But the truth remains, we can't ignore them.

But what we can do is make the refund experience a smooth one both for the customer as well as ourselves.

Putler provides a simple and fast way of issuing a refund.

You no longer have to log in to your payment gateway, wait for it to load the transactions, search for a customer etc.

Putler's quick search cuts down all this time and you can search and issue a refund within under 2 minutes.

Steps to issue refunds in Putler​

  • Log in to Putler
note

Make sure you have added the payment gateway data source within Putler before hand.

  • Go to the 'Sales Dashboard'
  • Type the name or email of the customer you want to manage the subscription of
  • Click on 'Manage/Refund' button next to the customer's profile

'PayPal manage refund'

  • Select 'Refund'